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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q16-Q21):

NEW QUESTION # 16
Name a capability available within HP Essential Support.

A. Remote problem diagnosis and troubleshooting to resolve most issues
B. Ability to order replacement parts from HP for defective third-party components
C. Online status tracking during repair of product while at the repair center
D. Guaranteed 24 x 7 support and next-day turnaround

Answer: A

Explanation:
HP Essential Support provides a range of basic yet critical services, including remote problem diagnosis and troubleshooting. This service allows HP technicians to resolve most hardware and software issues without needing to send the device to a repair center. It is designed for organizations that need reliable support for their devices but may not require the full scope of premium support services. Essential Support focuses on efficiency and quick resolutions to keep devices operational with minimal downtime

NEW QUESTION # 17
Which coverage does HP Post Warranty Support Service provide?

A. No-cost device repairs made with certified HP parts
B. Additional 12 months of support based on the product's base warranty or selected Support Service package
C. Access to Level 2 help desk technicians
D. Extension beyond 12 months if needed

Answer: B

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 18
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks

NEW QUESTION # 19
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
B. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
C. HP Device Life Extension is not available for HP hardware sales.
D. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.

Answer: A

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 20
Where can you find additional information about HP Services?

A. HP Workforce Central
B. HP Workpath
C. HP AssetHub
D. HP Partner Portal

Answer: D

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

NEW QUESTION # 21
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